Cyber Monday has passed (it was yesterday) and the numbers are looking good.  Across the board, I am hearing from clients and prospects that they posted significantly better than expected results.  Online is the place to be, and as mobile Internet access gets more ubiquitous and usable, the eCommerce teams inside large multichannel retailers will [...]

The ability for customers to rate and review a company’s products or services online is not a new concept- it’s been around for many years, but as the internet has evolved into what’s commonly referred to as Web 2.0, we’ve seen the popularity of sites with a heavy focus on digital photos and video became [...]

My trusty Google Alerts directed me recently to Toward a web 3.0?, a compelling blog post that speculates on the web's evolution and names Bazaarvoice in doing so.  The author classifies Bazaarvoice, along with complementary solutions like RapLeaf and iKarma, as a universal reputation system that enables consumers to evaluate products prior to purchase.  While [...]

It has been a very busy time for the Client Services Team at Bazaarvoice - we recently set a new record for most clients implemented in a single month. We successfully launched our ratings and reviews solution on nine client websites with a combined total of over ten million products that can now be reviewed [...]

Earlier today Wired News reported that Gannett, the publisher of USA Today and 90 daily newspapers across the US, is restructuring its newsrooms as 24/7 "information centers" that will rely heavily on user-generated content and the eyes, ears, and minds of citizen journalists.  Rarely does industry news send a shiver of genuine excitement down my [...]