New Bazaarvoice Ratings & Reviews Features (May)
May 29th, 2006 by Sam Decker | Chief Marketing OfficerNearly every month we come out with new features on our Ratings and Review Platform. Among several new features, I will highlight these two:
Client Response System
When customers write a review, the client response system enables clients to post a response. So, for example, if a customer who writes a review posts a question or something that needs more clarity the client can respond directly.
Pros and Cons
As optional fields clients can enable customers to write product pros and cons. These words serve as keywords or tags on a review, and also allow readers to quickly view the reasons a reviewer likes or dislikes a product. Eventually, these pros and cons can be grouped and feed search and navigation paths, plus search engine optimization through Bazaarvoice Review Landing Pages.
June 20th, 2006 at 9:42 am
How about reviewing the reviewers? How do you build trust in a situation like this? I go to CitySearch, Menupages, all the time and I wonder whether or not these people show up in other places, or whether or not they are just the owners giving themselves glowing reviews.